Privacy Policy

Gossamer HQ Inc. values your privacy in your personal information. This Privacy Policy explains what information of Gossamer HQ Inc. (“Gossamer,” “we” or “us”) collect about you and why and what we may do with that information.

1. You should read this Privacy Policy alongside our Terms of Use.

This Privacy Policy is incorporated into Gossamer Terms of Use and applies to the information obtained by us through your use of Our Site. You can find the definitions for capitalized terms used in this Privacy Policy that are not otherwise defined in this Privacy Policy in the Terms of Use.

2. We may change this Privacy Policy from time to time, but we will let you know when we do so.

As Gossamer evolves, we may need to update this Privacy Policy to keep in pace with changes with Our Site, our business and laws applicable to us and you. We will, however, always maintain our commitment to respect your privacy. We will post any revisions to this Privacy Policy, in an easy to find area of our web site, so we recommend that you periodically check back here to stay informed of any changes. We will ask for your consent to such changes if required by applicable law; in other cases, please note that your continued use of Our Site after any change means that you agree with, and consent to be bound by, the new Privacy Policy. If you disagree with any changes in this Privacy Policy and do not wish your information to be subject to the revised Privacy Policy, you will need to close your account and/or stop using Our Site.

3. We do collect some information from you when you sign up for Gossamer. Here is what we collect and why.

If you register for our site, we may collect the following information:

Your username, email address and contact preferences.

• To communicate with you.
• To send you marketing emails and special offers, unless you opt-out as explained below.
• To verify your email address to help prevent spam, fraud and abuse.

The geographic area where you use your computing devices when you interact with Our Site.

• To localize your interaction with Gossamer and improve our understanding of how users interact with Gossamer.

• To help you verify use of your account, we make recent IP address history available to you through your account settings.

• Gossamer uses some tracking devices to help provide our services to you.

Gossamer uses cookies, tracking pixels and similar technologies on Our Site to collect information that helps us provide Our Site to you and to learn how Our Site is used. Cookies are small data files that a web site you visit may save on your hard drive. They usually include an anonymous unique identifier. A cookie cannot retrieve any other data from your hard drive or pass on computer viruses.

5. Gossamer uses cookies to assist with basic functions like user authentication.

Gossamer uses cookies and similar technologies to assist with functions such as user authentication, remembering user preferences, understanding how users use Our Site, and managing and tracking the effectiveness of our marketing efforts. We also may include tracking pixels, which are small graphic images, in our email messages and newsletters to determine whether the messages were opened and the links were actually clicked. As described below, you may disable any of these cookies; but if you do so, then various functions of Our Site may not work as intended.

6. We use cookies and other similar technologies to understand how you are using Our Site.

By providing us with information about how you interact with Our Site, these tools help us learn how to make Gossamer experience even better and customize our communications with you. For example, these technologies can tell us things like how you arrived at Our Site, if you have visited the site before, how long you stay on the site, and which pages you visit.

They also provide us with general information about where in the world you may be located. The following analytics technologies are in use on our site:

• Google Analytics. To learn more about Google Analytics and your privacy and how to opt out, visit http://www.google.com/analytics/learn/privacy.html.

• You can always turn off cookies on your browser.

You can configure your browser to accept cookies, reject cookies or notify you when a cookie is being used. However, if you configure your browser to reject cookies, you may not be able to use Our Site in places that require you to sign in or take advantage of all the features of Gossamer. If you do not want to receive tracking pixels, you will need to disable HTML images in your email client, but that may affect your ability to view images in other email that you receive.

8. We do not collect information from children who are not lawfully permitted to use Gossamer.

Gossamer does not knowingly collect personal information from children without parental consent. If we learn that we have inadvertently obtained information in violation of applicable laws prohibiting collection of information from children without such consent, we will promptly delete it. For more information on Gossamer’s approach to use of Our Site by children, and our compliance with the US Children’s Online Privacy Protection Act (“COPPA”), please see the section of our Terms of Use entitled, “We ask that you be of legal age to use Gossamer.”

9. We may contact you from time to time, but we will not spam you.

From time to time, we may contact you with information about product announcements, service offerings that we think may be beneficial to you, software updates and special offers. We consider your acceptance of this Privacy Policy as your acceptance of our offer to send you these communications. You may opt out of such communications at any time by following the opt-out instructions provided in emails or by logging into your Gossamer account via our web site and changing your contact preferences. You will continue to receive essential Our Site-related and account-related information, even if you unsubscribe from promotional emails.

10. Gossamer does not share or sell your information.

Although we do not share or sell your information, here are some limited circumstances where we may need to share your information:

• We have your explicit consent to share the information.
• We need to share your information with service providers who process data on our behalf in order to operate Our Site, complete your payment transactions, and help us communicate with you as described elsewhere in this Privacy Policy.
• We believe it is necessary to investigate potential violations of our Terms of Use, to enforce the Terms of Use, or where we believe it is necessary to investigate, prevent or take action regarding illegal activities, suspected fraud or potential threats against persons, property or the systems on which we operate Our Site.
• We need to share your information with our service providers, such as Stripe, for processing your or your customers’ payments.
• We determine that the access, preservation or disclosure of information is required or permitted by law to protect the rights, property or personal safety of Gossamer and users of Our Site, or is required to comply with applicable laws, including compliance with warrants, court orders or other legal process.
• We do so in connection with the sale or reorganization of all or part of our business, as permitted by applicable law.

Gossamer does not sell your information for the purpose of third party advertising. We do not share your account information or user activity history with third parties for the purpose of enabling them to deliver their advertisements to you.

11. Gossamer does not review or monitor your personal information.

As a rule, Gossamer does not monitor or view your personal information or User Content stored in Our Site, but we list below the limited circumstances in which we may need to access or review your personal information or User Content:

• We believe our Terms of Use have been violated and confirmation is required or we otherwise have an obligation to review your User Content as described in our Terms of Use.
• We need to do so in order to respond to your request for support.
• We need to do so to protect the rights, property or personal safety of Gossamer and its users (including to protect against potential spam, malware or other security concerns).
• In order to comply with our legal obligations, such as responding to warrants, court orders or other legal process. We vigilantly protect the privacy of your User Content and, whenever we determine it possible, we will provide you with notice if we believe we are compelled to comply with a third party’s request for information about your account.

We do not read or share your User Content with anyone for any advertising purposes.

12. When you provide data or User Content to Gossamer, it is stored in the United States.

If you are located outside the United States, the information that we collect from you may be transferred to, and stored and processed at, a destination in the United States. By submitting information, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your information is treated securely and in accordance with this Privacy Policy.

13. Gossamer is committed to protecting your information.

Gossamer takes reasonable precautions to protect your information and User Content. We use industry standard encryption to protect your data in transit. This is commonly referred to as transport layer security (“TLS”) or secure socket layer (“SSL”) technology. However, internet data transmissions, cannot be guaranteed to be 100% secure, and as a result, we cannot ensure the security of information during its transmission between you and us; accordingly, you acknowledge that you do so at your own risk.

If Gossamer learns of a security system breach, we may attempt to notify you and provide information on protective steps, if available, through the email address that you have provided to us or by posting a notice on our web site and/or via other communication platforms. Depending on where you live, you may have a legal right to receive such notices in writing. All payment transactions, including for your account and payments you receive from customers are conducted through our PCI-compliant and secure payment solutions provider, Shopify Pay. You can find additional information on how Shopify Pay secures your and your customers’ payment card information during transmission and storage on their Privacy Policy here.

14. If you decide to stop using Gossamer or we deactivate your account, the information associated with your account will no longer be available.

You can stop using Gossamer at any time. If you or we deactivate your account, your account and all information associated with your account will be deleted.

15. Please contact us if you have any concerns about this Privacy Policy.

Gossamer welcomes your feedback regarding this Privacy Policy. If you have questions, comments or concerns about this Policy, please contact us by email at insert hyperlink to hi@gossamer.co.